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HQBP – Facilities Management

HQBP – Facilities Management

The Challenge


Cushman & Wakefield had been awarded an extensive integrated facilities management (IFM) contract for a large, mixed use building in Jeddah, KSA.  Our contract was scheduled to commence upon the main construction contractor being awarded a ‘partial handing over certificate’ (PHOC).

Due to various reasons, the client granted PHOC prematurely, resulting in the PHOC having a 300 page appendix of snagging and incomplete works.  In order to close out the incomplete works, over 100 construction operatives remained on site for over a year leading to huge logistical challenges in maintaining a safe, clean and secure site

The Solution 

Cushman & Wakefield top priority was the safety of tenants, staff and other building users.  In order to maintain this Cushman & Wakefield worked extremely closely with the construction team to agree and implement;

  • Personnel access plans,
  • Exclusion zones,
  • Acceptable working hours (noisy and non-noisy activities)
  • Material delivery and removal schedules,
  • Welfare facilities,
  • Vehicular access and parking arrangements

Once these details were finalised Cushman & Wakefield undertook a series of ‘town hall’ and individual inductions with tenants, other building users and members of the FM team.  The ‘rules’ were monitored using the security team with escalation to the hard services manager, where necessary.

From a standards perspective, the schedule that housekeeping team followed was adjusted (task and frequency) to maximise resource available for public areas to maintain the best possible results without additional costs to the client.

The Result 

The incomplete works are still ongoing however they are substantially complete without any H&S incidents.  The Cushman & Wakefield housekeeping team continue to work extremely hard to achieve high standards of cleanliness throughout this prestigious building.  The Cushman & Wakefield management team continue to work closely with both the construction contractor and the property manager both of whom are delighted with the flexible and supportive approach demonstrated by Cushman & Wakefield.


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